FAQ  

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How do I return or exchange a purchase in-store?


Please ensure you bring your receipt or email as proof of purchase for all in-store returns. Please note as stated in our Returns Policy, we can only accept shoes for exchange if they are in new re-sellable condition and have not been worn outside.




What do I do if my item has become faulty?


If your item was bought in store, please contact our store directly. If your item was bought online, please email our customer service team - sales@runandride.co.uk. Please include your order number, a brief description of the fault and product usage along with some photos if possible. We will always try our best to have this resolved for you as quickly as possible, however please contact us directly before returning your faulty item to allow our team to advise the next best steps.




Can I insert a video in my FAQ?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How do I edit or remove the "FAQ title"?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.