SHIPPING & RETURNES  

SHIPPING POLICY

Free postage available on all orders over the value of £35. Orders under that value are charged at £3.50 per delivery.

 

We send orders either via Royal Mail (small items) or via a recorded delivery courier, which will require a signature on receipt. If there is nobody available at the delivery address to accept the delivery a card will be left to inform the recipient and the courier will re attempt the delivery once more. After the 2nd attempt the courier will leave a card explaining how and where the customer can collect the parcel from. Unfortunately we are unable to request the courier to leave the goods without a signature. We are sorry but we are unable to leave a message "such as leave in the shed" for Royal Mail deliveries

 

Please ensure you enter a valid email and mobile number for us to send you tracking details for the product you've ordered

RETURN & EXCHANGE POLICY

We operate a simple 28 days returns policy that applies to all products sold and delivered direct to you, the customer. This means that for any reason you decide that you no longer want the product then you may return it in it's original packaging, un-used with the relevant tags attached back to us and once checked we will refund your money within 28 days or replace your product (subject to stock availability). This offer in non-transferable.


DAMAGED OR INCORRECT ITEMS

 

If for any reason the product you ordered is incorrect or damaged then naturally we would be happy to replace the product or refund your money. Please notify us via email or phone of any damages / incorrect products within 7 days of your delivery. Proof of damage will be required.


RETURNING PRODUCTS

 

Should you need to return any products to us then you will be responsible for the cost of the postage. A returns form can be completed and submitted to us via email or post. On receiving the products we will carry out an inspection and should we find that it was in anyway our fault or the product was faulty then we will happily refund you the cost of the postage. Naturally should we believe it not to be our fault then we may choose not to refund any postage and may choose to claim costs of packaging for returning the products to yourself.

The product will be inspected against “reason for return” before any refund or replacement is posted out / made. Please note that will we only pay collection fees on warranty items unless agreed otherwise. Please ensure receipts are forwarded to us with return where possible. We will then return payment via a cheque. You are responsible for the product until it is returned to us. Please ensure that any returns are packed correctly to avoid any damage during transport.

Our Return Form can be downloaded here.